Create a ticket
curl --request POST \
--url https://cconnect.online/api/v1/tickets \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: <idempotency-key>' \
--data '
{
"subject": "Customer cannot sign in",
"description": "A support request synchronized from our CRM.",
"priority": "normal"
}
'const options = {
method: 'POST',
headers: {
'Idempotency-Key': '<idempotency-key>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
subject: 'Customer cannot sign in',
description: 'A support request synchronized from our CRM.',
priority: 'normal'
})
};
fetch('https://cconnect.online/api/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://cconnect.online/api/v1/tickets"
payload = {
"subject": "Customer cannot sign in",
"description": "A support request synchronized from our CRM.",
"priority": "normal"
}
headers = {
"Idempotency-Key": "<idempotency-key>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text){
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"number": "<string>",
"subject": "<string>",
"description": "<string>",
"status": "<string>",
"priority": "<string>",
"channel": "<string>",
"conversation_id": "<string>",
"assignee_id": "<string>",
"group_name": "<string>",
"custom_fields": {},
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}Tickets
Create a ticket
Creates a durable support ticket without sending email or WhatsApp messages. Requires Idempotency-Key; retries return the original response. Linking a conversation also requires conversations:read.
Required scope: tickets:write. Required product: desk.
POST
/
api
/
v1
/
tickets
Create a ticket
curl --request POST \
--url https://cconnect.online/api/v1/tickets \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: <idempotency-key>' \
--data '
{
"subject": "Customer cannot sign in",
"description": "A support request synchronized from our CRM.",
"priority": "normal"
}
'const options = {
method: 'POST',
headers: {
'Idempotency-Key': '<idempotency-key>',
Authorization: 'Bearer <token>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
subject: 'Customer cannot sign in',
description: 'A support request synchronized from our CRM.',
priority: 'normal'
})
};
fetch('https://cconnect.online/api/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://cconnect.online/api/v1/tickets"
payload = {
"subject": "Customer cannot sign in",
"description": "A support request synchronized from our CRM.",
"priority": "normal"
}
headers = {
"Idempotency-Key": "<idempotency-key>",
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text){
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"number": "<string>",
"subject": "<string>",
"description": "<string>",
"status": "<string>",
"priority": "<string>",
"channel": "<string>",
"conversation_id": "<string>",
"assignee_id": "<string>",
"group_name": "<string>",
"custom_fields": {},
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}{
"error": {
"code": "<string>",
"message": "<string>",
"field": "<string>"
},
"request_id": "<string>"
}Authorizations
Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created.
Headers
Unique key for a ticket creation (1–128 visible ASCII characters). Retained for the company's lifetime. Reusing a key with a different request returns 409; identical retries return the original 201 response.
Required string length:
1 - 128Body
application/json
Response
Created
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